Performance management saas

Software maintenance and operational responsibility rests with the supplier

Unlike one on the premise, the solution, according to it, is Model SaaS maintenance and operational responsibility at the supplier. This means that the customer is paid tools and applications through the Cloud can be used without fear of maintenance. Continuity of service is guaranteed.

Updates are made centrally and do not have to be transferred to the computers of local companies as in the past. The result is much less overhead and maintenance costs for the user.

Software maintenance types for SaaS solutions

performance management saas Our SaaS supplier has many competitors. So much so that they constantly work on improving the software and making it more attractive. Just like in a traditional project, it deals with the project triangle: Money, time and functionality. To beat its competitors, it must offer as many features as possible for as little time and money as possible.

Therefore, the performance management SaaS provider regularly provides new features based on customer feedback. This is to ensure that the value they offer their customers is constantly increasing.

The new basic functions are automatically made available to all customers.

They can always add additional functionality.

Integration with other systems may have gone unnoticed.

This leads to a continuous flow of SaaS releases. We have to think about the following 5 goals:

1. Improve efficiency

Software maintenance, which generally improves the performance and functionality of the application or software.

2. error correction

By bugs to fix and correct errors in the code, the software can again work flawlessly.

3. Removing outdated functions

By means of software maintenance, we remove or replace useless coding elements with new solutions, using the latest tools and technologies. Removing dead or useless codes provides better software performance.

4. improve the user experience

Thanks to software maintenance, the supplier can offer us constant quality and timely service.

5 Cost savings

Program code segments or small parts of functions that are no longer used can save money by eliminating them. After all, the current annual support for this code has one price tag.

Software maintenance improves quality

All these objectives have a common goal, namely to improve software quality. Overall, software maintenance will improve SaaS reliability.

All these tasks belong to the SaaS provider and often go unnoticed by customers.

SaaS blindness in users

Since people often see SaaS as a black box, many customers see the benefits and embark on a new adventure without thinking.

performance management saas More than three quarters of companies have decided to use the Software-as-a-Service (SaaS) platform without thinking about IT. Why they want to reduce their dependence on annoying IT departments. But to what extent does using SaaS actually reduce the role of IT? And how much work should the customer expect when it comes to integrating and maintaining the software of the new platform?

When organizations start working on a new SaaS platform and try to stabilize processes, it all comes down to this. They start managing without IT support and realize that the need for technical support is much greater than they expected. Therefore, they are considering looking for qualified support outside their own organisation, application managers.That`s why can also help you with your problems.

Software maintenance or not?

performance management saas The difference between expectations and reality when it comes to ongoing support for SaaS is growing from the very beginning of the selection process. When customers evaluate different SaaS platforms, they often consider - or count on - reduced IT support.

SaaS providers emphasize the convenience and usability of the systems, reinforcing the belief that a new platform will require minimal operational support.

It is true that SaaS systems are user-friendly and configurable. Users can carry out system updates without IT department. Developing new functions or making changes in coding is possible without IT. Furthermore, System Management no longer bears the burden of software hosting or infrastructure management.